4. Risks and Responsibilities
Shipping Live Plants: International shipping poses challenges for live plants, which are not meant to remain in boxes for extended periods - but there is no other way to transport them over long distances. While we pack plants carefully, damage can occur due to factors beyond our control (e.g., temperature changes, courier handling, or delays). These risks are assumed by the customer, even if such situations occur quite rarely.
Sensitive Plants: Certain species and hybrids are known to be more prone to shipping stress. Here are some examples (including, but not limited to):
- - Hoya species (like macrophylla, vitellinoides, danumensis): May lose roots or leaves.
- - Phalaenopsis species (like stuartiana, schilleriana, gigantea): May experience root loss, leaf drop, or stem rot.
- - Other examples: Saintpaulia, Episcia, Geraniums, Carnivorous plants, Baby Plants, Hibiscus (during the hot season).
Flowering Plants: Flowers and inflorescences may be damaged in transit. While this situations are rare, we cannot guarantee their condition upon arrival.
Ceramic/Glass Pots: These items are shipped internationally at the customer’s request and carry a high risk of breakage. We are packing them very well, but we cannot guarantee their condition upon arrival.
Sure, here’s the reformulated version in English:
Minor cosmetic imperfections: During packaging and transportation, plants may be exposed to stress factors such as handling, temperature and humidity fluctuations, which can slightly affect their appearance without impacting their overall health or viability.
Cold Damage: During the cold season, there is a risk of cold damage to plants, even if they are very well packed, with insulating and protective materials (please read our winter shipping guide). This can happen due to unexpected weather changes (temperature drops), too long transit times, unheated local carrier warehouses, or any other incidents. Unfortunately, these circumstances are beyond our control and the risks are assumed by the customer.
How to Treat Cold Damage: If your plant shows signs of cold damage, carefully trim all affected leaf areas and allow the plant to heal. To help the wounds dry faster, you can apply a bit of cinnamon or a contact fungicide to the cut surfaces (be careful not to let any cinnamon come into contact with the roots).
Customer Responsibilities
Provide an accurate shipping address, post code and phone number (including country prefix). Errors may lead to delays, extra costs or damaged plants, which are the customer’s responsibility.
Monitor your package using the tracking number and address issues promptly.
Add a Heat Pack & Check the Weather Forecast
While we take every precaution to protect your plants during transit — including checking weather forecasts, delaying shipments when necessary, insulating boxes, and using protective materials to minimize humidity caused by temperature fluctuations — we also encourage our customers to take a proactive approach.
Adding Heat Packs to your order and checking the extended weather forecast for your area are simple but effective steps. Please avoid placing orders for live plants if you know that local temperatures will be too low to ensure safe delivery.
