Contact information
The fastest response is available through the chat on the website, which is available 24/7. For an existing order or a delivery issue, contact us by email.
Chat on the website, 24/7
Would you like to place an order or do you have a question about a plant?
Write to us in the chat in the corner of the page. It provides recommendations, checks stock, answers questions about delivery, and helps you add plants to your cart.
Already have an order?
Write to us at comenzi@secretgarden.ro or via the form on the contact page, including your order number. We respond within one business day.
You can check your order status in your account and in the confirmation and shipping emails.
Complaints, within 24 hours of receipt
A delivery issue?
Send an email to sesizari@secretgarden.ro within a maximum of 24 hours of receipt, together with a few clear photos and a short description. We usually respond within 1–3 business days.
Companies and large orders
Company, community, or wholesale order?
See Partnerships for benefits for employees or members and Wholesale for large orders and resellers.
Orders can only be placed online, on the website. We do not accept orders by phone, email, or social media.
Frequently asked questions
Can I modify an order or add products?Yes, as long as the order has not reached the packing stage. Log in to your account or open the confirmation email, click on the order, and use Edit Order. From there, you can add plants or update the address.
How do I track my order? Will you call me after I place an order?You will receive updates by email and/or SMS, and tracking information will be provided upon dispatch. The status is also visible in your account. We usually contact you only if there is a stock discrepancy or if more information is required.
Can I collect my order in person or visit the greenhouse?No. Our greenhouse is a plant cultivation and growing facility and is not open to the public. Orders are placed online and delivered by courier or, in Bucharest and part of Ilfov, by our driver.
How do I file a complaint after delivery?Please contact us only by email at sesizari@secretgarden.ro, within a maximum of 24 hours of receipt, with a few clear photos and a brief description. We usually respond within 1–3 business days.
Can I place an order by phone or email?No. Orders can only be placed online at secretgarden.ro. For help with choosing, use the website chat.
You can find more answers in Q&A - Questions and answers.
Team hours
Monday - Friday, 09:00 - 16:30
The website chat is available 24/7.
Greenhouse
Greenhouse address: DJ 200, Dascalu, Ilfov, Romania
The greenhouse is not open to the public.
Company details
Best Florist SRL, J23/5418/2022, VAT ID: RO34558835
Phone: (+4) 0786 910 002. We do not provide assistance for complaints by phone and do not accept orders by phone.