Shipping policy

<div class="container"> <h3>Delivery options</h3> <div class="options-grid"> <div class="option-card"><img alt="Deliveries via GLS" src="https://cdn.shopify.com/s/files/1/0558/5551/3798/files/plant-shiping.jpg?v=1690286002"> <h3 class="option-name">Courier delivery in Romania</h3> <h3 class="option-cost">--> 25 lei</h3> <h4 class="option-title">Your plants arrive within 2-4 business days</h4> <p class="option-desc">Delivery via standard courier service. Order preparation may take 1-3 days, depending on stock, the period, and internal factors. Delivery within 24-48 hours of dispatch (business days). Orders are dispatched Monday through Thursday. The plants are packed in a box appropriate for the season. </p> <p class="option-desc">Couriers: GLS and Bookurier.</p> </div> <div class="option-card"><img alt="Delivery with a dedicated driver" src="https://cdn.shopify.com/s/files/1/0558/5551/3798/files/plant-delivery-driver.jpg?v=1690287387"> <h3 class="option-name">Delivery with a dedicated driver (Bucharest and Ilfov)</h3> <h3 class="option-cost">--> 35 lei</h3> <h4 class="option-title">Delivery within 1-3 business days</h4> <p class="option-desc">Delivery is made by our own personnel, only in Bucharest and some localities in Ilfov, Monday through Friday, between 11:00-16:00, for orders of at least 100 RON. Please inspect the products upon delivery. This service is not available in hard-to-access outlying areas. The plants are NOT packed in boxes (they are transported as they are, in a temperature-controlled vehicle).</p> </div> <div class="option-card"><img alt="International deliveries" src="https://cdn.shopify.com/s/files/1/0558/5551/3798/files/Shipping_Box_Fragile.jpg?v=1690446981"> <h3 class="option-name">International deliveries</h3> <h3 class="option-cost">--> Cost varies depending on the country</h3> <h4 class="option-title">European Union only</h4> <p class="option-desc">Transit time: 3-8 days (estimated, varies depending on the country). Please use the tracking number from the email confirming dispatch to track the package. More details on the dedicated page: <a href="/en-es/pages/international-shipping">International Shipping</a></p> </div> </div> <br><br> <div class="rules-section"> <div class="rules-image"><img alt="Plant and box" src="https://cdn.shopify.com/s/files/1/0558/5551/3798/files/plant-and-box.jpg?v=1690289175"></div> <div class="rules-text"> <h3>General rules and recommendations</h3> <ul class="rules-list"> <li>Shipping costs are calculated for packages weighing a maximum of 5 kg. An additional fee may be charged for bulky packages or packages weighing more than 5 kg.</li> <li>The delivery time associated with a service is an estimate and may vary depending on various factors beyond our control.</li> <li>We recommend that you always choose the Delivery with a dedicated driver service when you are within the delivery area (Bucharest and Ilfov).</li> <li>The package cannot be opened upon delivery when delivery is made via courier services, because the flowers are perishable products and the packaging procedure is not standardized.</li> <li>A delivery time slot cannot be established for courier deliveries.</li> <li>The courier must be able to deliver at any time between 8:00 - 20:00, depending on the route assigned. Each courier covers a fairly large delivery area, and for this reason reaches certain addresses only during certain time slots.</li> <li>When flowering plants are shipped, flower stems/inflorescences may be damaged during transport. Although such situations are quite rare, we cannot guarantee the integrity of the flower stems/inflorescences when delivery is made via national or international courier services.</li> <li>Some plants are sensitive and carry a high risk of damage, as indicated on the product page - we ship these plants to any destination at your request (online order), but you assume this risk.</li> <li>In the unlikely event that the package arrives visibly damaged (unsealed, dented/crushed box, etc.), you are required to draw up a damage report with the agent of the courier company that delivered the package. In the absence of this report, the damage to the package cannot be proven, and we will be unable to accept subsequent complaints.</li> <li>If the recipient cannot be found at the address, another delivery attempt will be made within 1-3 business days. In this case, any damage to the products in the package cannot be attributed to the florist.</li> <li>Deliveries to isolated or inaccessible areas, or areas affected by natural phenomena, may be delayed until access to the area by the courier becomes possible. In this case, any damage to the products cannot be attributed to the florist.</li> </ul> </div> </div> </div>