Contact and Support
The fastest response comes through the chat on the website, available 24/7. For an existing order or a delivery issue, write to us by email.
Chat on the website, 24/7
Would you like to place an order or do you have a question about a plant?
Write to us in the chat in the corner of the page. It provides recommendations, checks stock, answers delivery questions, and helps you add plants to your cart.
Do you already have an order?
Write to us at comenzi@secretgarden.ro or through the form below, including your order number. We respond within one business day.
You can see your order status in your account and in the order confirmation and shipping emails.
Complaints, within 24 hours of receipt
A delivery issue?
Send an email to sesizari@secretgarden.ro within 24 hours of receipt, with a few clear photos and a short description. We usually respond within 1–3 business days.
Companies and large orders
Company, community, or wholesale order?
See Partnerships for benefits for employees or members and Wholesale for large orders and resellers.
Orders can only be placed online, on the website. We do not accept orders by phone, email, or social media.
Frequently asked questions
Can I modify an order or add products?
Yes, as long as your order has not reached the packing stage. Log in to your account or open the confirmation email, click on the order, and use Edit Order. From there, you can add plants or update the address.
How do I track my order? Will you call me after I order?
You receive updates by email and/or SMS, and tracking information is sent when your order ships. You can also see the status in your account. We usually contact you only if there is a stock discrepancy or if more information is needed.
Can I collect my order in person or visit the greenhouse?
No. Our greenhouse is a plant cultivation and growing facility and is not open to the public. Orders are placed online and delivered by courier or, in Bucharest and part of Ilfov, by driver.
How do I file a complaint after delivery?
Write to us only by email at sesizari@secretgarden.ro within 24 hours of receiving it, with a few clear photos and a short description. We usually reply within 1–3 business days.
Can I order by phone or email?
No. Orders can only be placed online at secretgarden.ro. For help choosing, use the website chat.
You can find more answers in Q&A - Questions and answers.
Write to us
Team hours
Monday - Friday, 09:00 - 16:30
The website chat is available 24/7.
Greenhouse
Greenhouse address: DJ 200, Dascalu, Ilfov, Romania
The greenhouse is not open to the public.
Company details
Best Florist SRL, J23/5418/2022, VAT number: RO34558835
Phone: (+4) 0786 910 002. We do not provide assistance for complaints or take orders by phone.