General rules and recommendations

• Shipping costs are calculated for packages with a maximum weight of 5 kg.

  For parcels exceeding 5 kg or having bulky dimensions, an additional fee may apply. For each additional kilogram over the 5 kg limit, the fee may be up to 1.5 lei/kg.

• The delivery time associated with a service is an estimate and may vary depending on various factors beyond our control.
• We always recommend choosing the Delivery with dedicated driver service when you are within the delivery area (Bucharest and Ilfov).
• The package cannot be opened upon delivery when delivery is made through courier services, because flowers are perishable products and the packaging procedure is not standardized.
• A delivery time window cannot be established for courier deliveries.
• We do not deliver directly to lockers or easybox, because the temperature and conditions in lockers are not suitable for live plants. After dispatch, the parcel may be redirected to a locker or collection point at the customer's own risk.
• Shipments cannot be scheduled for a future date, and plants cannot be reserved for more than a few days. Please place your order when you want the plants and are able to receive them.
• The courier must be able to deliver at any time between 8:00 - 20:00, depending on the route assigned. Each courier covers a fairly large delivery area and, for this reason, reaches certain addresses only during certain time windows.
• When flowering plants are shipped, flower stems/inflorescences are susceptible to damage during transport. Although such situations are quite rare, we cannot guarantee the integrity of flower stems/inflorescences when delivery is made through national or international courier services.
• Some plants are sensitive and carry a high risk of damage, as indicated on the product page - we ship these plants to any destination at your request (online order), but you assume this risk.
• In the unlikely event that the package arrives visibly damaged (unsealed, dented/crushed box, etc.), you are obliged to draw up a damage report with the agent of the courier company that delivered the package. In the absence of this report, the damage to the package cannot be proven, and we will not be able to accept subsequent complaints.
• If the recipient is not found at the address, a new delivery will be attempted within 1-3 business days. In this case, any damage to the products in the package cannot be attributed to the florist.
• Deliveries to isolated, inaccessible areas or areas affected by natural phenomena may be delayed until access for the courier to the area is possible. In this case, any damage to the products cannot be attributed to the florist.