During cold season, cold damage can appear even if we pack the plants very well with protection - transit time is long and your local carrier warehouse might not be heated (temperature control) or the package might be left in a truck over night. This kind of things are out of our control and we don't offer compensation.
Also, when you receive plants in the winter, you must follow this instructions: https://secretgarden.ro/content/40-impachetarea-plantelor-in-conditii-de-iarna-si-recomandari
If there is a case of cold damage, you must cut the all the affected parts of the leafs and let them heal. After cutting, you can use cinnamon or a contact fungicide to dry the wound faster (make sure that no cinnamon will go on the roots of the plant).
Below you can find the transportation fee for each country and the courier name to choose when creating an order.
The packages for Area 1 will be delivered by the GLS in around 2-3 working days, calculated after the package is handed by us to the courier.
The packages for Area 2 will be delivered by the GLS in around 5-7 working days, calculated after the package is handed by us to the courier. Due to Corona crisis, delivery time might increase - from our knowledge, there are some delays in France, Austria and Italy. If your package is not delivered in time, please contact the carrier.
|Carrier name||Country||Cost||Delivery time|
|Area 1||Bulgaria||70 lei||2-3 working days|
|Area 1||Czech||70 lei||2-3 working days|
|Area 1||Hungary||70 lei||2-3 working days|
|Area 1||Slovenia||70 lei||2-3 working days|
|Area 1||Slovacia||70 lei||2-3 working days|
|Area 2||Austria||90 lei||5-7 working days|
|Area 2||Belgium||90 lei||5-7 working days|
|Area 2||Croatia||90 lei||5-7 working days|
|Area 2||Denmark||90 lei||5-7 working days|
|Area 2||France||90 lei||5-7 working days|
|Area 2||Germany||90 lei||5-7 working days|
|Area 2||Greece||90 lei||5-7 working days|
|Area 2||Holland||90 lei||5-7 working days|
|Area 2||Italy||90 lei||5-7 working days|
|Area 2||Liechtenstein||90 lei||5-7 working days|
|Area 2||Luxembourg||90 lei||5-7 working days|
|Area 2||Monaco||90 lei||5-7 working days|
|Area 2||Poland||90 lei||5-7 working days|
|Area 2||Portugal||90 lei||5-7 working days|
|Area 2||San Marino||90 lei||5-7 working days|
|Area 2||Spain||90 lei||5-7 working days|
|Area 2||Vatican||90 lei||5-7 working days|
The plants are shipped at the beginning of the week in order to avoid the plants to stay in the box in a warehouse for the weekend.
The package cannot be opened upon delivery, because the flowers are perishable products and the packaging procedure is not standardized.
The flower shop's responsability for the packages with perishable products ends when the package is handed over to the courier. Damage to plants during transport is a risk assumed by the customer.
Packing live plants is not a standardized procedure, as in the case of other products (electronics, appliances, etc.). Plants are live, perishable products that we pack at your request, trying to protect them as best we can, so that they reach their destination in the best possible conditions - but the condition in which they arrive can be influenced by many factors that we cannot control, such as: large temperature variations, the way couriers handle the package or other incidents. Although such situations occur quite rarely, due to these factors, we cannot guarantee the integrity of plants following transport by courier.
An additional fee may be charged for bulky packages or heavier than 5 kg.
After you receive the package, if you have any issues, you must report within 24 hours.
Bank details for bank transfer:
Account holder: SC BEST FLORIST SRL
IBAN EURO: BE84 9671 8285 4359
Bank: TransferWise Europe SA
Bank Adress: TransferWise Europe SA, Avenue Louise 54, Room S52 Brussels 1050 Belgium